Project - Prayce Hosting:New Hosting
Project Home: Overview
If a new Hosting was booked, please follow this ToDo List.
Preperation
Customer Number
- Check if the customer was a new client or have already a booked service
- If it is a new customer create him in SevDesk to get the customer number
- If it is an existing customer go ahead to Point xyz
Booked Addons
- Check if some additinal Service Addons was booked
@Ray - todo
Technical Setup
- Check on which Plesk Server the customer should be installed
- currently the following Server are available: Server Structure (we use david in this description)
- Create the Customer and Hosting in Plesk
- https://david.prayce.com:8443/admin/customer/create
- Plesk Username is the customer number from SevDesk
- Hosting Username is in the format "s<timestamp>" (you can get the current timestamp here)
- Dont activate Lets Encrypt now
- Select the booked Service Packet (Webhosting S/M/L)
- Create tmp customer Domain: customer_number.melanin-business.com
- Create Domain-Alias for customer domain [only activate "Webservice"!]
Inform Customer
Inform the customer that the Hosting is ready and can be used. Please send the following Email template and replace yellow markings with the needed data.
Email Subject
Webhosting freigeschaltet - domain
Email Content
Sehr geehrte(r) Frau/Herr Lastname, gerne möchten wir Sie darüber informieren dass Ihr Hosting soeben freigeschaltet wurde und nun zur Verfügung steht. Anbei senden wir Ihnen alle nötigen Daten, damit Sie oder Ihr Webmaster mit der Einrichtung beginnen können. Webhosting Produkt: Booked Product Webhosting Addons: Booked Addons Login Wordpress: https://www.domain.com/wp-admin Benutzername: admin Passwort: password Login zur Verwaltung: https://david.prayce.com:8443/ Benutzername: Plesk_Username Passwort: Plesk_Password Login Webhosting (SFTP): Server Name: david.prayce.com Benutzername: Hosting_Username Passwort: Hosting_Password Login Webmailer: https://david.prayce.com Sollte Ihre Domain noch nicht endgültig umgezogen sein, können Sie folgende Domain für den Zugriff nutzen: https://Plesk_Username.melanin-business.com Email Konfiguration: Login: Ihre Email Adresse Passwort: Ihr gewähltes Passwort Posteingangsserver: david.prayce.com Postausgangsserver: david.prayce.com (fordert Authentifizierung) Bei Rückfragen stehen wir Ihnen unter support@melanin-business.com gerne jederzeit zur Verfügung. Mit freundlichen Grüßen, Ihr Prayce Team
Billing
- Setup a recurring bill in SevDesk
Finishing
Contracts
- check if you have a signed Domain Service Contract
- check if you have a signed SEPA Bank Contract
Move Domain to the new Server
- create new ticket with Domain Service Contract as attachment and assign it to lutz@baebeca.de
- Activate Lets Encrypt (if booked) in the Hosting